Premise: Ray manages the Rio Bingo Hall in Liverpool. He hates his job. He hates his staff. He hates the people who come in to play. In fact, he just hates people, period. Christine runs the bingo hall's diner and dotes on her dog. Martin, the number checker, adores Christine, but is too shy to act on his feelings. Bobby, the Rio's repair man, is something of a ladies man and tries to help Martin out when he can. And Mary, who cleans the hall, feels duty-bound to share her numerous ailments with anyone and everyone, particularly Ray. The eccentric staff can't hold a candle to punters Kitty, Kay and Kathline, regular punters at the hall who firmly believe that winning at bingo requires effort that includes a number of wacky rituals. Is it any wonder, then, that Ray hates his job?